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We have a 90-day return policy, which means you have 90 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at edensupport@thestyledchic.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at edensupport@thestyledchic.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at edensupport@thestyledchic.com.
Within 90 Days of your purchase please contact us Regarding a Return or Refund.
We offer a 90-day return window from the date your order is delivered. If you’re not completely satisfied, you may request a refund or exchange within this period.
Eligibility for Returns
Due to hygiene and safety reasons, we can only accept returns under the following conditions:
Hygiene Policy (Important)
For intimate apparel, we reserve the right to decline returns that show signs of wear or use. This is to ensure the safety and cleanliness of all customers.
Exchanges
Need a different size? We offer free one-time exchanges for sizing issues. Just contact us within the 90-day window and we’ll take care of it.
Refunds
Once your return is received and inspected:
Damaged or Incorrect Items
If your item arrives damaged or you receive the wrong product, please contact us within 7 days of delivery with photos. We’ll make it right at no cost to you.
How to Start a Return
To initiate a return or exchange, contact our support team at:
[Your Support Email Here]
Please include:
Non-Returnable Items
We do not accept returns on:
Our Promise
We’re committed to your comfort and confidence. If something isn’t right, we’ll do our best to fix it.
StyledChic Support Team
